PRIVACY POLICY & TERMS OF SERVICE

Effective Date: November 4th, 2025

This Privacy Policy and Terms of Service (“Agreement”) applies to Junk Car Chicago (“Company”, “we”, “us”, or “our”) and governs your use of our website located at junkcarchicago.com (the “Website”) and any related services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by this Agreement. If you do not agree to these terms, please do not use our Services.

PART 1: PRIVACY POLICY

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

Register for an account
Make a purchase or transaction
Subscribe to our newsletter or marketing communications
Contact us through customer support
Participate in surveys, contests, or promotions
Post content or interact with our Services

This information may include: name, email address, phone number, postal address, payment information, username, password, profile information, and any other information you choose to provide.

1.2 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

Device information (device type, operating system, browser type)
Usage data (pages viewed, features used, time spent on pages)
Log data (IP address, access times, referring URLs)
Location data (approximate location based on IP address)
Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party sources, including social media platforms, analytics providers, advertising partners, payment processors, and publicly available sources. This helps us update, expand, and analyze our records, identify new customers, and provide products and services that may be of interest to you.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our Services
To process transactions and send related information
To send administrative information, updates, and notices
To respond to your inquiries and provide customer support
To send marketing and promotional communications (with your consent where required)
To personalize your experience and deliver targeted content
To monitor and analyze usage patterns and trends
To detect, prevent, and address fraud, security issues, and technical problems
To comply with legal obligations and enforce our policies
To fulfill any other purpose with your consent

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process your personal data under the following legal bases:

Contractual Necessity: Processing is necessary to fulfill our contract with you or to take steps at your request before entering into a contract
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our Services, marketing, fraud prevention, and security
Legal Obligation: Processing is necessary to comply with our legal obligations
Consent: You have given explicit consent for specific processing activities

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics, customer support, marketing)
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets
Legal Requirements: When required by law, legal process, or government request
Protection of Rights: To protect our rights, property, safety, or the rights of users and the public
With Your Consent: When you direct us to share information with third parties
Aggregated Data: We may share aggregated or de-identified information that cannot reasonably identify you

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and improve your experience.

Types of Cookies We Use:

Essential Cookies: Necessary for the Website to function properly
Performance Cookies: Collect information about how you use our Services
Functional Cookies: Remember your preferences and personalize your experience
Advertising Cookies: Deliver relevant advertisements based on your interests

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature of the information, the purposes for which we process it, and applicable legal requirements.

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure servers, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and other jurisdictions that may have different data protection laws than your country.

When we transfer personal data from the EEA, UK, or Switzerland to other countries, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, adequacy decisions, or other lawful transfer mechanisms to ensure your data receives adequate protection.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Restriction: Request restriction of processing of your personal information
Portability: Request transfer of your information to another service
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
Opt-Out of Marketing: Opt out of receiving marketing communications

To exercise these rights, please contact us at service@junkcarchicago .com. We will respond to your request within the time period required by applicable law. You also have the right to lodge a complaint with your local data protection authority.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to know what personal information we collect, use, disclose, and sell
Right to delete your personal information
Right to correct inaccurate personal information
Right to opt out of the sale or sharing of personal information
Right to limit the use and disclosure of sensitive personal information
Right to non-discrimination for exercising your privacy rights

We do not sell your personal information. To exercise your CCPA/CPRA rights, contact us at service@junkcarchicago.com or call 888-506-5508. You may designate an authorized agent to make requests on your behalf.

11. Children’s Privacy

Our Services are not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover we have collected information from a child without parental consent, we will delete that information promptly.

12. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing your information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our Website and updating the “Effective Date.” Your continued use of our Services after changes become effective constitutes acceptance of the revised policy.

PART 2: TERMS OF SERVICE

14. Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our Services.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our Website. Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms. It is your responsibility to review these Terms periodically.

16. User Accounts

To access certain features of our Services, you may be required to create an account. You agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security of your password and account
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, not current, incomplete, or violates these Terms.

17. User Responsibilities and Conduct

You agree not to:

Violate any applicable laws or regulations
Infringe on intellectual property rights of others
Transmit viruses, malware, or other harmful code
Harass, abuse, threaten, or intimidate others
Post false, misleading, or defamatory content
Spam, solicit, or engage in unauthorized commercial activities
Attempt to gain unauthorized access to our systems or networks
Use automated systems (bots, scrapers) without permission
Interfere with or disrupt the Services or servers
Collect or harvest personal information from other users

18. Intellectual Property Rights

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, software, and design, are owned by us or our licensors and are protected by copyright, trademark, patent, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content from our Services without our express written permission.

19. User Content

If you post, upload, or submit content to our Services (“User Content”), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in connection with operating and promoting our Services.

You represent and warrant that you own or have the necessary rights to your User Content and that it does not violate any third-party rights or applicable laws. We reserve the right to remove any User Content that violates these Terms or is otherwise objectionable.

20. Payment and Billing

If you purchase products or services through our Website, you agree to provide accurate payment information and authorize us to charge your payment method for all fees incurred. All payments are non-refundable unless otherwise stated or required by law.

We reserve the right to change our prices at any time. For subscription services, price changes will take effect at the start of your next billing cycle after notice. Your continued use of the Services after price changes constitutes acceptance of the new prices.

21. Subscription and Cancellation

Subscription services automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings or by contacting us. Cancellations take effect at the end of the current billing period, and you will retain access until that date.

We reserve the right to suspend or terminate your subscription for non-payment or violation of these Terms.

22. Disclaimers

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that our Services will be uninterrupted, secure, error-free, or free from viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any content or materials available through our Services.

You use our Services at your own risk. Any material downloaded or obtained through our Services is accessed at your own discretion and risk, and you will be solely responsible for any damage to your device or loss of data.

23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE OUR SERVICES.

Our total liability to you for all claims arising out of or relating to these Terms or our Services shall not exceed the greater of one hundred dollars ($100) or the amount you paid us in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

24. Indemnification

You agree to indemnify, defend, and hold harmless Junk Car Chicago, its affiliates, and their respective directors, officers, employees, agents, and licensors from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to:

Your use of or inability to use our Services
Your violation of these Terms
Your violation of any rights of another party
Your User Content

25. Dispute Resolution and Arbitration

Informal Resolution: Before filing a claim, you agree to contact us at service@junkcarchicago.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute informally by contacting you via email.

Binding Arbitration: If we cannot resolve the dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or our Services shall be resolved by binding arbitration. The arbitration shall take place in Chicago, Illinois

Class Action Waiver: You and the Junk Car Chicago agree that any proceedings to resolve disputes will be conducted on an individual basis and not as a class action, consolidated action, or representative action.

Exceptions: Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services or intellectual property infringement without first engaging in arbitration.

26. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Illinois, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms (except those subject to arbitration) will be brought exclusively in the federal or state courts located in the State of Illinois, and you consent to personal jurisdiction and venue in such courts.

27. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will cease immediately, but the provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

You may terminate your account at any time by contacting us or following the account closure procedure in your account settings.

28. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

29. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Services, constitute the entire agreement between you and Junk Car Chicago regarding your use of our Services and supersede all prior agreements and understandings.

30. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

31. Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section shall be void.

32. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

33. Contact Information

If you have any questions about this Agreement, please contact us:

Junk Car Chicago

service@junkcarchicago.com

Chicago, Illinois 60601

USA

Email: service@junkcarchicago.com

Phone: 888-506-5508

Last Updated: November 4th, 2025